Refund Policy

Last updated: 29 August 2026

1. Credit Packs (One-Time Purchases)

We offer a full refund on credit pack purchases within 14 days of the purchase date, provided that:

• No credits from the pack have been used, OR
• A technical fault on our end prevented you from using the credits you paid for

If you have used some credits from a pack, we may offer a proportional refund for unused credits at our discretion.

2. Subscription Plans

Monthly subscription charges are refundable within 7 days of the billing date if:

• You have not used any credits in the current billing period, OR
• A technical error on our end charged you incorrectly

To cancel a subscription and avoid future charges, cancel within your account settings before the next billing date. Cancellation takes effect at the end of the current paid period — you retain access and credits for the remainder of the period you paid for.

3. Technical Issues

If you experience a technical failure that deducts a credit without delivering a result (e.g. the AI generation fails and the result is not delivered), we will restore the credit to your account. Contact us within 30 days of the incident.

4. Non-Refundable Cases

Refunds will not be issued for:

• Dissatisfaction with AI-generated results that were successfully delivered (results are approximate by nature)
• Credits that have already been used
• Purchases older than 14 days (packs) or 7 days (subscriptions) unless due to a technical fault
• Accounts terminated for violating our Terms of Service

5. How to Request a Refund

Email us at support@dripcheck.app with:

• Your account email address
• The purchase date and amount
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed through Paddle and typically appear within 5–10 business days depending on your bank.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. We are committed to resolving issues directly and quickly. Accounts subject to chargebacks may be suspended pending investigation.

7. Contact

Refund requests and questions: support@dripcheck.app